Refunds and Returns Policy

Damaged Parts, Returns and Refunds

If parts are damaged or missing in transit:

If a package has been received with damage to the box, or items are missing inside with visible tampering to the packing tape or with incisions to the box, please report it to one of our staff as soon as possibe. Caisvegas Trading will  submit a claim to the shipping service (Carrier) or Postal service. Please note that evidence concerning the damage to the box or evidence of tampering will be required in photo and/or video form. Our staff may request more detailed photos of specific damage to the box or parts. It will take some time for the claim to be processed so we kindly ask for customers to allow time for the claim to be processed, which may take some weeks depending on the cooperation of the recipients.

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Caisveagas Trading will either replace the part(s) or offer a refund for the damaged part(s) at the customer's request once the claim has been accepted by the Carrier. Stock can sell out in the time it takes to process the claim so part replacement is dependent on availability. Caisvegas Trading may or may not require the part to be returned in the case of damaged parts.

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If parts are wrongly ordered by the customer:

Wrongly ordered parts are the responsibility of the customer. Caisvegas Trading will not accept wrongly ordered parts back for exchange or refund.
If there is any doubt about the compatibility or appearance of a part, please ask one of our friendly staff to assist with confirming the correct part number(s) prior to submitting an order, or prior to making payment. 

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If parts have been received but are no longer needed or a return is requested due to other circumstances:

For orders that are received in good condition and correctly supplied, Caisvegas Trading will not accept parts back for a refund if they have already been received by the customer but are no longer required due to changing circumstances. Your understanding and cooperation is greatly appreciated.

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For instances where a request is received from the customer to cancel the ordered part(s) after the parts have been received at the Caisvegas Trading warehouse, a 50% restocking fee will be deducted from the price of each cancelled part in the order. The restocking fee covers the cost of adding parts to Caisvegas Trading's stock unintentionally which have little to no chance of selling in a reasonable timefame. 

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If parts are wrongly supplied or part numbers are wrongly advised by Caisvegas Trading:

We will ask the customer to return the part to Caisvegas Trading in as new condition in its undamaged packaging and the correct part will be sent at no charge to the customer. Caisvegas Trading will refund the return postage charge upon receipt of the wrongly supplied part in as new condition and part is sent back according to Caisvegas Trading's accepted return shipment method.

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If parts cannot be installed due to a modification to the vehicle:

Parts that cannot be installed because the vehicle has been modified (either by the current or previous owner) are regarded as wrongly ordered parts and therefore will not be accepted back for refund or exchange. Clients are advised to inform our staff of any modifications or that the part is intended to be installed to a another part that is suspected to be modified, not standard equipment or a non-genuine replacement part.

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Disclaimer

The car manufacturers (and therefore Caisvegas Trading) will not take back wrongly ordered parts for refund or return/exchange. It is imperative to ensure the parts are correct before making payment. Caisvegas Trading takes no responsibility for parts that are supplied correctly according to the order and the order confirmed by the customer at the time of payment, but later found to be wrongly ordered by the customer.​​​​​​​