FAQ

What's a genuine part?

A genuine part is manufactured by the OEM (Original Equipment Manufacturer) who produces parts for the vehicle made by the Automobile company which includes that part. A genuine part will offer all the durability and qualities of those originally equipped and will maintain the vehicle's warranty requirements. Amayama Trading only deals with new genuine parts. Even though our prices might seem very low, all parts are made in Japan (or in some cases by authorized offshore OEM) and genuine articles with standard international warranty.
Where can I get part numbers?

Part numbers can be obtained from our own online parts catalogs, or by making a request to one of our sales representatives.
I can't find my part number... Can you find it for me?

Sure. Just describe the required part in the inquiry form. We'll find it and quote you for the exact part numbers. It's sometimes possible that the part number is unique to a particular market and not widely available. In those cases we must ask the customer to obtain those part numbers from their local authorized dealer of that particular brand.
How long will it take to process my order?

Processing of orders can take 10 - 15 days from the original inquiry.
How can I track my order?

Clients can track their order via our customer account system, there you can check up on your order's progress which will be updated automatically with each step.
Do you ship internationally?

Yes. We ship orders worldwide to any destination. Attention: Caisvegas Trading is not responsible for any import tax, duties or other charges due to import laws at the destination country. The customer is fully responsible to comply with and pay any local import taxes, customs charges or any additional payments required thereafter. Please contact your local postal service or customs office to consult about import rules and limitations before making payment. Amayama Trading will not refund any unexpected shipping charges, any fees, taxes or duties required for customs clearance. Please note that Amayama Trading will not refund payments if orders are returned due to being rejected by the customer or customs officials at the destination country.
What is the delivery time to (your country)?

Delivery times differ depending on the region: Region 1 (East/South East Asia): 2 - 3 days (EMS), 8 days (Standard Air), 2 weeks (Economy Air SAL), 2 - 3 months (Surface) Region 2-1 (Oceania, North America, Central America, Middle East): 3 - 7 days (EMS), 1 - 2 weeks - (Standard Air), 2 - 3 weeks (Economy Air SAL), 2 - 3 months (Surface) Region 2-2 (Europe): 3 - 4 days (EMS), 6 - 8 days (Standard Air), 1 - 2 weeks (Economy Air SAL), 2 - 3 months (Surface) Region 3 (South America, Africa): 4 - 6 days (EMS), 8 - 11 days (Standard Air), 2 - 3 weeks (Economy Air SAL), 3 - 4 months (Surface)
How do you ship wholesale orders?

There are different options available for shipping to wholesale customers depending on the size, frequency and destination of the order. Feel free to consult us for further information.